Mbingo Mountain Coffee
AI assistant trained on Fairtrade coffee products, brand story, and wholesale intake. Captures leads and answers 24/7 for a Waterville micro-roaster.
The Challenge
Mbingo Mountain Coffee was fielding the same wholesale and product questions over and over by email, often losing café and retailer inquiries that came in overnight or over the weekend. There was no way to qualify a wholesale lead without a human reading every message first.
The Solution
We trained a chatbot on the full product catalog, Fairtrade sourcing story, and wholesale terms, then wired it to recognize wholesale intent and capture name, email, and business type before handing off. It's embedded directly on the Shopify storefront, answering product questions and routing serious buyers straight to Churchill.
The Results
The bot now handles routine product and shipping questions instantly and flags every wholesale conversation as a warm lead, so no inquiry sits unanswered overnight again.
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